Privacy Policy

Effective Date: January 1, 2020
Last Updated: November 1, 2025
Contact: info@asewltd.com

1. Introduction

The Arbitration Society of England and Wales Ltd. (“the Society,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website and related services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant international privacy laws, including the EU GDPR, California Consumer Privacy Act (CCPA), and California Privacy Rights Act (CPRA).

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data: name, title, organisation, and professional credentials.

  • Contact Data: email address, postal address, phone number.

  • Technical Data: IP address, browser type/version, operating system, time zone, and other device identifiers.

  • Usage Data: pages visited, time spent, links clicked, and referral source.

  • Communications Data: messages or inquiries you send via our forms or email.

  • Membership or Event Data: where applicable, registration details for membership, training, or arbitration events.

3. How We Collect Information

We collect data through:

  • Direct interactions: when you contact us, subscribe, or register for events.

  • Automated technologies: cookies, server logs, analytics, and tracking tools.

  • Third-party sources: partners, directories, or publicly available databases related to arbitration and legal services.

4. How We Use Your Information

We use your information for:

  • Providing and maintaining the website and services.

  • Managing membership records and professional communications.

  • Responding to inquiries or support requests.

  • Conducting events, conferences, and educational programmes.

  • Improving website performance and user experience.

  • Complying with legal obligations and arbitration regulatory standards.

  • Sending updates or newsletters (with your consent).

5. Legal Basis for Processing

We process your data on the following lawful bases:

  • Consent: when you subscribe or opt-in to communications.

  • Contractual necessity: to provide services or process membership.

  • Legal obligation: to comply with applicable UK or international laws.

  • Legitimate interests: to operate our organisation efficiently and prevent fraud.

6. Data Sharing and International Transfers

We do not sell your personal information.
We may share limited data with trusted service providers who assist in operating our website, email delivery, and data storage.
Where transfers occur outside the UK or European Economic Area (EEA), we ensure adequate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

7. Data Retention

We retain personal data only as long as necessary for the purposes collected, including satisfying legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and statutory obligations.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to analyse traffic, remember preferences, and enhance usability.
For details on specific cookies used and how to manage them, please refer to our Cookie Policy.

9. Your Data Protection Rights

Under UK GDPR and other privacy laws, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request deletion (“right to be forgotten”).

  • Object to or restrict processing.

  • Request data portability.

  • Withdraw consent at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

For residents of California, these rights include access, correction, deletion, and opting out of data sale or sharing under the CCPA/CPRA.

10. Data Security

We implement appropriate technical and organisational measures to secure your data, including encryption, access controls, and secure hosting environments.
However, no transmission over the internet is completely secure; you provide data at your own risk.

11. Children’s Privacy

Our website and services are not directed toward children under 16, and we do not knowingly collect data from them.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised “Last Updated” date. Continued use of our website after updates constitutes acceptance of the new version.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our data-handling practices, please contact us at:
info@asewltd.com